Automatic Post Operator

his is a product destined for call centers which allows for the automating of calls to a specific operator or company department.

Among its features:

• allows for call handling based on various parameters:
  • number of the caller;
  • company department;
  • time of the call.
• manages the presence of the operator via a web page;
• support for black-list and VIP-list functions;
• support for transfer if occupied;
• support for transfer to mobile phone if out-of-office;
• support for voicemail and integration with e-mail client;
• completely administered via web.

Automated Helpdesk

DotVocal offers consultancy and design services for the creation of automated helpdesks characterised by the following features:

• creation of easy-to-navigate audio interfaces;
• support for natural language;
• no need for user training;
• no waiting on hold;
• greater efficiency and cost saving;
• support for user profiling;
• support for inbound and outbound calls.

Moreover, we offer consultancy for improving performance of existing services in terms of:

• average time to respond;
• average time for handling the call;
• optimisation of the flow/process of calls;
• tuning of existing services;
• optimisation of recognition grammars;
• improvement of the prompts and the user experience.